Privacy Policy
We understand that the protection of
privacy is a major concern to many of our customers. Ziva Organiko Farm has
worked hard to gain your trust by selling only the highest quality foods and
products, and we want to do everything reasonably possible to keep your trust.
To build on our relationship, Ziva Organiko Farm wants you to understand a
little bit about how our website interacts with visitors and how we will use
any information gathered when you visit our website. By using our services and
viewing this Site, you are consenting to the information collection, use, and
disclosure practices described in this privacy policy.
Registration
In
order for you to receive certain benefits of our website, you may first be
asked to supply certain information such as your email id, mobile number, pin
code, etc. Ziva Organiko Farm wants to supply you with information that
benefits you and the more relevant information we have about you the better we
are able to do this.
We,
Ziva Organiko Farm or Ziva, or any of its affiliates are the owners of the
website. https:// Zivaorganiko.com (“Website”) This
Website showcases our products, e-commerce shop, services, our work, our
engagement with farmers, and offerings, (“Offerings”).
We respect data privacy rights and are committed to protecting the personal
information collected on this Website. This privacy policy (“Privacy Policy”)
sets forth how we collect, use and protect the personal information collected
on this Website.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING “I AGREE” OR BY
CONTINUING TO USE THE WEBSITE, PROVIDING US PERSONAL INFORMATION, YOU CONSENT
TO OUR USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS
PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY WITHDRAW YOUR
CONSENT OR ALTERNATIVELY CHOOSE NOT TO PROVIDE YOUR PERSONAL INFORMATION ON THE
WEBSITE. SUCH AN INTIMATION TO WITHDRAW YOUR CONSENT CAN BE PROVIDED BY EMAIL
TO COMMUNICATION DETAILS MENTIONED BELOW. IF YOU ARE ACCESSING THE WEBSITE ON
BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH
THIRD PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND, IN SUCH AN
EVENT YOUR USE OF THE WEBSITE SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO
NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL INFORMATION OF A THIRD
PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, THEN YOU SHOULD
REFRAIN FROM USING THE WEBSITE.
What data do we collect?
You
are required to provide us with personal information such as your first name,
last name, e-mail address, phone number, address, location information, company
name (any other information as applicable). For the sake of brevity, the
aforementioned information shall be referred to as “Personal Information”. We
collect Personal Information through our ‘Connect with us’, ‘Farm Visits’,
‘Shop Retail/Franchisee form’, or through other pages when you engage with us.
We also collect personal information to facilitate the sale of products on our
e-commerce shop through our website. Payment Information- You may elect to pay
through our website, we may collect certain information such as name and email
address to process your request. You will be required to provide certain
payment information directly to our payment processing partners, including but
not limited to your name, and credit/debit card information. We do not access,
store or collect your credit/debit card information. Website and Social media
accounts- We may also collect, store and use your Personal Information when you
(1) access our social networking handles operated by us on Facebook, Twitter,
and/or LinkedIn (2) share our blogs through Facebook, Twitter, and/or LinkedIn
and (3) comment/ provide feedback/testimonials on such social networking
handles. Accuracy of information- Please make sure that any Personal
Information you share with us is accurate and up-to-date information. If you
are sharing any Personal Information on behalf of a third person, you should
ensure that you are authorized to do so.
Cookies And Tracking Technologies
We
may also automatically collect certain information through cookies to improve
our Website and Offerings, such as the pattern of your use of the Website, our
Offerings, visits, material that you viewed or searched for; page response
times, download errors, length of visits to certain pages, page interaction
information, IP address and date and time when you access or use the website.
Cookies are small, encrypted files, that the Website transfers to the device
through which you access our website.
We
may use tracking technologies, analytical tools, and cookies to improve our
website and your experience.
Information
is processed “only for a lawful purpose upon consent of an individual” and only
store what’s necessary for the purpose defined.
Google Analytics: The Platform uses Google Analytics, a web analytics service provided
by Google Inc. (“Google”). Google Analytics uses cookies, and text files that
are stored on your computer and enable an analysis of your use of the Platform.
The information generated by the cookies about your use of this Platform is
usually transferred to a server of Google in the US and stored there. In case
of activation of IP anonymization on this Platform, your IP address from Google
will be truncated within Member States of the European Union or other parties
to the Agreement on the European Economic Area. Only in exceptional cases is
the full IP address is transmitted to a Google server in the US and shortened
there. You can refuse the use of cookies by selecting the appropriate settings
on your browser software. You can also prevent the data generated by the cookie
and related to your use of the Platform to Google and the processing of these data
by Google, by installing the “Google Analytics Opt-out Browser Add-on” browser
extension from the following link (HTTPS: // Download
tools.google.com/dlpage/gaoptout/) available browser plug-in and install it.
Cookies: We
use cookies and similar tracking technologies to track website traffic patterns
and hold certain registration information. Tracking technologies also used are
beacons, tags, and scripts to collect and track information and to improve and
analyze our service. If you wish to not have the information these technologies
collect be used for the purpose of serving you targeted ads, the Help menu on
the menu bar of most browsers will tell you how to prevent your browser from
accepting new cookies, and how to disable cookies altogether, etc.
Types of Cookies used: We use the following types of Cookies
- Strictly necessary cookies
- Analytical/performance cookies.
- Targeting cookies.
We use cookies to:
- Improve the User experience on the Platform
- Understand the usage based on the geographical
area
- Understand the usage based on the demographics
- Understand and get usage patterns of the users
The cookies will collect the following information:
- Clicks and scrolls on the Platform;
- Visitor’s operating system, browser
information, CPU, GPU; and
- Information of service provider.
Will disabling the cookies allow users to use the platform?
We
will not restrict the usage of the Website if the cookies are disabled.
What do we do with your data?
We
use the Personal Information for the following purposes:
- To inform you about our Offerings and to
respond to your requests;
- To complete the registration formalities and
to create an account on the e-commerce shop;
- Processing the orders/requests and provision
of services, including delivering orders;
- Completing transactions effectively and
billing for the products/services provided;
- to improve the Offerings;
- to maintain and manage our website;
- to manage our relationship with you;
- Sending promotional e-mails/communications;
- Dealing with requests, inquiries, complaints
or disputes, and other customer care-related activities,
- To use for marketing and decision making
- for internal record keeping, and to comply
with our legal or statutory obligations.
To who do we disclose your data to?
We
do not sell, rent, share, distribute, lease or otherwise provide your Personal
Information to third parties, without your prior consent. Keeping this in mind,
we may disclose your Personal Information in the following cases:
Affiliates: We
may provide your Personal Information to our affiliates to enable them to
improve the Offerings, provide feedback and respond to their queries
Service Providers: We may share your Personal Information with the service providers who
work with us in connection with operating the Website and/ or providing the
Offerings. All such service providers are subject to stringent confidentiality
restrictions consistent with this Privacy Policy.
Merger or Acquisition: We may transfer your Personal Information if we are acquired by
another entity, or if we merge with another company or transfer a part of our
business, including the Website, to a third party. Any such third party or
resultant entity that receives your Personal Information shall have the right
to continue to use your Personal Information in line with the purposes set out
herein. In the event of such a sale or transfer, we may notify you.
Legal and Regulatory Authorities: We may disclose your Personal Information in order
to comply with our legal obligations/ court orders/ requests by Govt.
authorities.
How long we retain your data?
We
endeavour to only collect such Personal Information that is necessary for the
purposes indicated here and to retain such data for no longer than is necessary
for such purposes. The length of time Personal Information is retained, and
criteria for determining that time, are dependent on the nature of the Personal
Information and the purpose for which it was provided/ collected.
Subject to this section, we will try to delete your Personal Information upon
reasonable written request for the same. Please note, however, that there might
be latency in deleting Personal Information from our servers and backed-up
versions might exist even after deletion. For more information on where and how
long your personal data is stored, and for more information on your rights of
erasure and portability, please contact info@Zivaorganiko.com
Our security measures
We
employ reasonable security measures to protect your personal information from
unauthorized access, disclosure, or destruction. However, no data transmission
over the internet or electronic storage method is completely secure, and we
cannot guarantee absolute security. Data pilferage due to
unauthorized hacking, virus attacks, and technical issues is possible and will
take necessary measures to mitigate such events. You are required to be careful
to avoid “phishing” scams, where someone may send you an e-mail that looks like
it is from us asking for your personal information.
Your rights
You
have the right to access your Personal Information in our possession, right to
have us rectify or modify any such Personal Information, right to have us
erase/delete your Personal Information, right to restrict us from processing
such Personal Information, and right to object to our use of your Personal
Information, withdraw consent at any time where we are relying on consent to
process your Personal Information Depending on the nature of your request, we
may ask you to complete a Personal Information request form or seek certain
details to verify the request. In certain cases, we may charge a fee for this
service, but we will inform you at the time. All requests for Personal
Information will be handled within a reasonable period of time. If you would
like to exercise ANY of these rights, please contact info@Zivaorganiko.com
Children’s privacy
We
do not knowingly collect Personal Information from children under the age of 16
years without the prior, verifiable consent of his or her their legal
representative. If you are a child under the age of 16 years, please do not
provide any Personal Information. If the legal representative of the child
discovers that the child has provided us with Personal Information, we request
the legal representative of the child to
contact info@Zivaorganiko.com to have the Personal Information
deleted.
Choice and opt-out
We
may send you communications including but not limited to (a) notices about your
use of our Website and Offerings, including those concerning violations of use,
(b) updates, (c) promotional information regarding our Offerings, and (d)
newsletters. You may opt-out of receiving promotional emails and newsletters
from us by following the unsubscribe instructions provided in those emails.
Alternatively, you can opt-out, at any time, by
emailing info@Zivaorganiko.com with your specific concerns.
Information for EU and UK individuals
Residents
of the European Union (“EU”) and United Kingdom (“UK”) should note that this
Privacy Policy has been updated in accordance with the requirements of the EU
General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United
Kingdom Data Protection Act 2018, the Privacy and Electronic Communications
Regulations, and any regulation superseding any of the foregoing (“UK Privacy
Laws”). As per the provisions of the GDPR and UK Privacy Laws we shall be
considered the Controllers of the Personal information collected as a result of
your use/access to the Website.
Legal Basis (for EU residents and UK residents): We will not process your
Personal Information without a lawful basis to do so. We will process your
Personal Information only on the legal bases of consent, contract, or on the
basis of our legitimate interests, provided that such interests are not
overridden by your privacy rights and interests.
Transfer of your personal information across borders (for EU
Residents): The Personal Information we collect (of EU and UK residents) might be
processed outside the EU and UK. We collect and transfer Personal Information
outside the EU and UK in accordance with the provisions of the GDPR and UK
Privacy Laws. If you have questions, please contact info@Zivaorganiko.com
Your Rights (For EU and UK Residents):
You
have the right to request us,
- to let you know what Personal Information
belongs to you,
- We hold in our possession,
- Withdraw consent at any time where we are
relying on consent to process your Personal Information,
- Right to have us rectify or modify any such
Personal Information,
- Right to have us erase/delete your Personal
Information,
- Right to restrict us from processing such
Personal Information,
- Right to object to our use of your Personal
Information,
- You have the right to lodge a complaint with a
data protection authority.
UK
residents have the right to make a complaint at any time to the Information
Commissioner’s Office (“ICO”), the UK supervisory authority for data protection
issues (www.ico.org.uk). We would, however, appreciate the chance to deal with
your concerns before you approach the ICO so please contact us in the first
instance. We may need to request specific information from you to help us
confirm your identity or also contact you for further information in relation
to your request. If you would like to exercise ANY of these rights, please
contact info@Zivaorganiko.com
Governing Laws: For any EU and UK residents, this Privacy Policy shall be governed
respectively by the provisions of the GDPR and UK Privacy Laws.
Links to other websites
Our
website may contain links to other websites/applications of your interest.
Please note that we do not have any control over such other
websites/applications, and you will be accessing these websites/applications at
your own risk. Therefore, we cannot be responsible for the protection and
privacy of any information which you provide whilst visiting such
websites/applications and those are not governed by this Privacy Policy. You
should exercise caution and look at the privacy policy applicable to such
websites/applications.
Limitation of liability
To
the extent permissible under the law, we shall not be liable for any direct,
indirect, incidental, special, consequential, or exemplary damages, including
but not limited to, damages for loss of profits, goodwill, data, information,
or other intangible losses (even if we have been advised of the possibility of
such damages), arising out of this Privacy Policy.
Governing laws and disputes
This
Privacy Policy shall be construed and governed by the laws of India. You agree
that the courts in Jurisdiction of Mumbai, India shall have exclusive
jurisdiction over such disputes.
Changes to this policy: We may update this Privacy Policy from time to time and you are
encouraged to check this Privacy Policy on a regular basis to be aware of the
changes made to it. This Privacy Policy was last modified on 2ND Feb 2024.
Contact Us
If
you wish to withdraw your consent or have any questions or concerns or
grievances regarding this Privacy Policy, you can reach out to our appointed
grievance redressal officer via email at info@Zivaorganiko.com